Cancellation Policy for Consumers, including a sample cancellation form. This policy applies to all contracts entered into through meshloader.com.
1. Who has the right to withdraw?
The right of withdrawal set forth below—commonly referred to as the “right of rescission”—applies exclusively to consumers. According to Section 1(1)(2) of the Consumer Protection Act (KSchG), a consumer is any natural person who enters into a transaction not for the purpose of operating a business.
Businesses as defined in § 1(1)(1) of the KSchG do not have a statutory right of withdrawal. meshloader PRO is software intended for professional use and is primarily licensed to businesses. If you provide a company name or a VAT ID number when placing your order, we assume that you are placing the order as a business.
2. Cancellation Policy
Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the date the contract is concluded. The contract is concluded upon our confirmation of the order.
To exercise your right of withdrawal, you must notify us
NEED immersive reality GmbH
Joanneumring 7/7
A-8010 Graz
Austria
Email: office@xr-need.com
Phone: +43 699 190 262 88
notify us of your decision to cancel this contract by means of a clear statement—such as a letter sent by mail or an email. You may use the sample cancellation form provided in Section 6; however, this is not required.
To comply with the cancellation period, it is sufficient for you to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.
Consequences of the Revocation
If you cancel this contract, we must refund all payments we have received from you without delay and no later than fourteen days from the day on which we receive notice of your cancellation. We will use the same payment method you used for the original transaction to process this refund, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged any fees in connection with this refund.
If you have requested that we begin providing the software or a service even during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time of your notice, compared to the total scope of the agreed-upon services (Section 16 FAGG).
3. Early Termination of the Right of Withdrawal for Digital Content
meshloader is available exclusively in digital form. After we receive your payment, you will receive a coupon code or license key via email, and you can download the software from our website. No physical products will be shipped.
Your right of withdrawal expires early if we have begun providing the service before the withdrawal period expires and you have previously
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have expressly agreed that we may begin providing the service before the withdrawal period expires, and
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have acknowledged that this will result in the loss of your right to cancel.
You actively provide this consent during the ordering process; we will also confirm it to you in the order confirmation (Section 18(1)(11) FAGG). Without this consent, we will not provide the coupon code and license key until the 14-day period has expired.
For more details, see the page on Cancellation of Digital Content.
4. Free Trial
Downloading and using the free trial version of meshloader does not constitute a paid contract. No right of withdrawal applies; you can uninstall the trial version at any time.
5. Renewal of an Existing License
Renewing your annual license also constitutes a separate contract. Points 2 and 3 apply mutatis mutandis to this renewal, provided that you are a consumer.
6. Sample Cancellation Form
If you wish to cancel the contract, please fill out this form and return it to us. Alternatively, you can use our online cancellation form.
NEED immersive reality GmbH
Joanneumring 7/7
A-8010 Graz
Austria
Email: office@xr-need.com
I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*) / the provision of the following service (*):
Ordered on (*) / received on (*):
Order Number:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only for written notifications):
Date:
(*) Delete as appropriate.
7. Dispute Resolution
The European Commission discontinued its online dispute resolution platform on July 20, 2025. Therefore, a link to it is no longer provided.
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board. Consumers in Austria can contact the Internet Ombudsman free of charge. Of course, we prefer to resolve complaints directly—simply email us at office@xr-need.com.
NEED immersive reality GmbH
Joanneumring 7/7, A-8010 Graz, Austria
Managing Director: Mag. Rainer Edler
FN 623827 v · Graz Regional Court for Commercial Registration · VAT ID: ATU80536537